Grievance Redressal policy

INTRODUCTION

This grievance redressal policy (the “Policy”) sets out String of Stories’s (the “Company” or “We” or “Us”) policy towards redressing grievances raised by customers (“Consumer” or “You”) purchasing products and services from the Company’s website or mobile application (“Systems”) from time to time.

Grievance: Grievance means any issue related to the product/service which has been availed by the consumer from Our Systems and consumer is seeking resolution for any issue faced with the same.

PURPOSE OF THE POLICY

The Policy aims to address any Consumer complaints or issues through a well-defined and proper mechanism to ensure maximum consumer satisfaction.
The Policy functions on attempting to ensure that the Consumers would be treated fairly at all times, and the Company would undertake its best efforts to deal with any Consumer grievance promptly, efficiently and with courtesy.

DETAILS

In case of any query or complaint the Consumer can approach Us and reach out to Us through the below mentioned details and We will be glad to assist You

Legal Entity Name:
Registered Office:
Contact us at :
Customer Care Support number:

GRIEVANCE REDERESSAL MECHANISM

We believe customer satisfaction is Our top most priority and hence we believe in providing the best experience to all Our Consumers. We look forward to any feedback which will help Us improve further. You may contact Us through Our support by https://(....)/support/that aim at providing solutions to all frequently asked questions and We will be glad to assist You.
We will address Your grievances with respect to any products or services provided over the Systems in a time-bound manner. We have designated a grievance officer (“Grievance Officer”) for resolving Your grievances in a timely manner. The Grievance Officer shall be responsible for Consumer grievance redressal in accordance with this Policy. Please contact Our Grievance Officer through the below mentioned details.
Name: (…)
Email: (….)
Phone: (…)
Once a Consumer files a complaint via email or telephonic communication, the Consumer will receive an acknowledgment of the grievance, within 48 (forty-eight) hours, from the Grievance Officer along with a unique ID for tracking the status of the complaint.
The Grievance Officer will undertake best efforts to redress the grievances of the customer expeditiously but in any case, it shall be resolved within the timeline as prescribed in the applicable laws.
A grievance will be considered as disposed-off and closed in any of the following instances, namely:

a. where the complainant has communicated its acceptance of the response of the Grievance Officer / any other person associated with the Company; or

b. where the complainant has not responded within thirty days of the receipt of the written response and has not raised any grievance or complaint in respect of the same subject.